"A customer is the most important visitor on our premises and he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so."
– Ghandi
This online course has been prepared to assist participants to think about their customers, who are they and what is customer service and how does it apply to our customers? The course prepares us to think about whom in our organisation provides the customer service?
The unit applies to all levels of sales personnel involved in hospitality, retail and other industries. Those may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and any other person who interacts with others.
Why Online?
Flexible
Enjoy the flexibility of online training. Train any time 24/7. Job Trainer Australia provides an easy to navigate, engaging online portal. Train in your own time, at your own pace, our website offers full flexibility to fit in with your schedule. Stop and start whenever you like, our online platform will remember where you left off.
Secure
Relax, your details are safe with us, our platform has the highest encrypted SSL your details are safe and secure.
Engaging
Our online platform has been created using the latest technology to enhance your experience. We have developed engaging, interactive content that depict real life events. We will challenge your thinking and provide you with strategies to handle difficult situations.
This course is delivered online.
If you work in an environment that requires interaction with customers, this could be face to face or even over the phone, then this course is for you. It will assist you in providing the best customer service in the hospitality and retail industry, giving your business the edge.
Currently this course has no expiration date, so once the course has been completed no further training or licensing is necessary although we always recommend keeping up to date by logging into your account to view latest updates.
Upon successful completion you will be awarded a certificate of completion which can be used towards your professional development obligations and will also assist you in your personal development.
Support is available, please see the ‘Support’ tab below.
To make sure you have the required knowledge at the completion of this unit, you will be required to satisfactorily complete the online assessment.
This course is divided into modules, after each module you will be presented with a quick quiz. You will be required to correctly answer each question before proceeding to the next module.
Upon successful completion you will be awarded a certificate of completion which can be used towards your professional development obligations and will also assist you in your personal development.
Assessment stage 1 - Knowledge - Multiple Choice
- After completion of each of the modules, a multiple-choice assessment is presented.
- Each module assessment comprises of a combination of multiple-choice questions such as drag and drop, fill in the missing word.
- Should you submit an incorrect response to a multiple-choice question, you will be provided with a further opportunity to review the learning material and reattempt the question/s.
- Once you have satisfactorily completed all quizzes you will be awarded a certificate of completion.