➤ Our RSA course is Access Canberra-approved, making it the official online RSA unit for the ACT.
➤ In the A.C.T Certificates are valid for 3 years from date of issue
➤ It is a legal requirement to hold a RSA certificate in all states and territories of Australia.
Anyone can enrol in the Job Trainer Australia Responsible Service of Alcohol course (RSA).
There are no prerequisites and no prior alcohol service experience or knowledge is required.
Proper alcohol service training is a state requirement. Whether you're just starting out or are an experienced server, with RSA training you'll be able to:
➤ Meet the state requirement
➤ Attain nationally recognised training
➤ Develop safe alcohol service skills
Why Online?
At last - No downloading or uploading of forms!
Job Trainer Australia's custom platform is designed to provide a seamless and efficient online learning experience.
Students can complete the video roleplay online with just one click and there’s no need to download or upload any forms.
The platform automatically updates your course results, and you can receive feedback from your assessor immediately. This makes the learning process easier, faster and much more convenient for students.
Job Trainer Australia offers government approved, current and industry relevant courses across the hospitality and retail industries to help you gain a nationally recognised statement of attainment in your area of interest or work. The unit applies to all tourism, hospitality and catering organisations and is valid in all states of Australia and the hospitality, retail and tourism industries
Our inclusive digital environment allows easy, 24/7 access to extensive learning resources giving you the flexibility to adapt your study around your lifestyle.
To support you throughout your studies we provide live chat, FAQ’s, free App , Spotify podcast and so much more.
Unique
At Job Trainer Australia, we have developed a custom platform that is truly 100% ONLINE - no forms to download, print, complete or scan! Results are automatically updated in your course and you’re able to view assessor feedback.
Flexible
Enjoy the flexibility of online training. Train any time 24/7. Job Trainer Australia provides an easy to navigate, engaging online portal. Train in your own time, at your own pace, our website offers full flexibility to fit in with your schedule. Stop and start whenever you like, our online platform will remember where you left off.
Secure
Relax, your details are safe with us, our platform has the highest encrypted SSL your details are safe and secure.
Engaging
Our online platform has been created using the latest technology to enhance your experience. We have developed engaging, interactive content that depict real life events. We will challenge your thinking and provide you with strategies to handle difficult situations.
RSA training is mandatory for anyone who is involved in the sale, supply or service of alcohol in a licensed venue, including licensees and staff members. This includes general, on-premises, late night and packaged liquor licences.
The aim of RSA training is to provide individuals with the knowledge and skills necessary to promote responsible service and consumption of alcohol, as well as to ensure the safety and wellbeing of both customers and staff.
But remember, in Australia, it's not just a good idea to hold your RSA certificate - it's the law! So sign up today and join the ranks of responsible servers all across the country.
THIS COURSE IS SUITABLE FOR LEARNERS WHO:
The unit applies to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises.
Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives.
The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
Did you know that some states in Australia, like NSW, Victoria, or the ACT, require you to refresh your RSA certification every 3-5 years? It's important to stay up to date with the latest updates and requirements in your state.
We'll even send you a reminder when it's time for renewal or you can download the free Job Trainer Australia app for updates. If you're moving to a different state, check their RSA requirements as you may only need to complete an online bridging unit.
Remember, support is available and you can find details on the ‘Support’ tab.
COURSE DETAIL
SITHFAB021 Provide repsonsible service of alcohol
Training.Gov SITHFAB021
This nationally recognised unit of competency describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol
The unit covers the following areas;
➤ Follow the principles of responsible service of alcohol.
➤ Assist customers to drink within appropriate limits.
➤ Assess alcohol affected customers and identify those to whom sale or service must be refused.
➤ Refuse to provide alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings.
This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
When you enrol in the official Job Trainer Australia Responsible Service of Alcohol (RSA) Course, you have access to everything you need to gain a solid understanding of your legal responsibilities regarding the safe and responsible service of alcohol as well as how to minimise harm. With Job Trainer Australia there are:
➤ No hidden prerequisites
➤ No hidden assessment requirements
➤ No hidden fees or charges
Immediate Start
As soon as you sign up, you have instant access to your course. As the entire training takes around 6 hours, some students sign up and complete the course on the same day. If you prefer to take your time, we allow 3 months to complete the course and you can start and stop as often as you like.
ASSESSMENT DETAIL
EVIDENCE GATHERING
What you need to know about the assessment:
➤ All assessments are conducted as open book assessment (this means you can refer to your Learner Guide, course resources or review link contained in each assessment question.
➤ You must satisfactorily complete all tasks, independently and written answers must be in your own words.
➤ No marks or grades are allocated for assessment tasks. The outcome of the task will be Satisfactory or Not Yet Satisfactory.
➤ In the event of a Not Yet Satisfactory result you will be given feedback and the opportunity to resubmit.
The following methods of assessment will be used for this unit:
➤ Knowledge Questions using multi-choice & short answer
➤ Skill assessment - Observations
OVERVIEW - ASSESSMENT PROCESS
Students will be expected to complete the following requirements during the assessment.
Knowledge Evidence
➤ Multiple-choice and short answer
Skills Evidence
➤ Video Scenario which requires student response.
★ We provide the video roleplay, the customer and the setting.
Each student will undertake a Pre-Enrolment Review or LLND short test before enrolling to help confirm the proposed course is suitable. It will provide valuable information about an individual's existing skills and knowledge, language, literacy, numeracy and digital skills.
Stage 1 Assessment - Knowledge - Multiple Choice & Free text
➤ Following each of the modules, you are required to complete a multiple-choice & short answer assessment.
➤ Each module assessment comprises of a combination of multiple-choice questions such as drag and drop, fill in the missing word. In addition, there are a number of short answer questions where you will be required to source, read and interpret information and answer in your own words.
➤ All questions must be answered correctly within each module in order to proceed.
➤ Once you have satisfactorily completed Assessment 1 – you will move onto Assessment Stage 2
Stage 2 Assessment – Skills Evidence
➤ You will be provided with a video scenario of a customer requesting the service of alcohol.
** We provide you with a video roleplay, customer and licensed premises. You are required to video your response to the customers request
You can record your response to the scenario either through your training account or on your phone and upload it to your training account.
FEEDBACK AND COMPLETION
➤ Please allow up to two (2) working days for feedback or marking of your assessment.
➤ You will be provided with 3 attempts for each assessment question, if you exceed 3 attempts you will be offered feedback. You will be required to review the learning again to reattempt the question.
➤ In the event of a Not Yet Satisfactory result your assessor will provide you with feedback. You are required to review the feedback and resubmit.
➤ Please note - Your work will only be assessed by a JTA assessor upon your submission of your video. Your video will not be used for any other purpose.
➤ Competency Conversation - if a trainer and assessor needs to clarify any aspect of your submission, they will contact you to discuss.
➤ A Statement of Attainment is issued once you have been deemed competent in the unit.
COURSE MATERIAL
Job Trainer Australia offers online learning resources required to complete this unit.
Resources can be located via your training account on the Job Trainer Australia Learning Platform.