Frequently Asked Questions

Ask us anything! we will know the answer, and if we don't, we will find out. If you can't find what you are looking for below, call us 1300 020 615 or head to our Contact page.

  • live_help Approved Manager for WA - Red Card Information

    APPROVED MANAGER APPLICATION GUIDE

    *Please be aware that the fee to issue the card is not a Job Trainer Australia Fee is is a DLGSC Fee

  • live_help Can I get a RSA if I am under 18 yrs?

    CALL 1300 020 615

    EMAIL INFO@JTA.EDU.AU 

  • live_help What if my account is deactivated?

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  • live_help Are the courses Nationally Recognised?

    Please make sure that you select the course that is right for you.

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    EMAIL INFO@JTA.EDU.AU 

  • live_help I would like a refund.

    Student Terms and Conditions. 

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    EMAIL INFO@JTA.EDU.AU 

  • live_help Can I use my RSA certificate in other states?

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    EMAIL INFO@JTA.EDU.AU 

  • live_help Are the courses State Approved

    If you would like to check our credentials, log onto the state regulating bodies website and we will be listed as an approved training provider.

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    EMAIL INFO@JTA.EDU.AU 

  • live_help How quickly can I get my certificate

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    EMAIL INFO@JTA.EDU.AU 

  • live_help ACT - As an employee can I serve a person alcohol if I am less than 18 years of age?

    A person less than 18 years of age may work in an adult only area if they are not supplying liquor to patrons. 

    In the ACT, the licensee or permit holder commits an offence if they employ a person less than 18 years of age and that person supplies liquor and the liquor is supplied in an adult only area of the licensed or permitted premises.

    A person less than 18 years of age may serve liquor to patrons who are not in an adult only area such as with a meal in a restaurant if the restaurant is not in an adult only area.

  • live_help Is Job Trainer Australia a Registered Training Organisation?

    Look us up on Training.gov RTO Code 45742

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  • live_help Can I complete my training over time?

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    EMAIL INFO@JTA.EDU.AU 

  • live_help Where can I read the Student Terms and Conditions?

    STUDENT TERMS AND CONDITIONS 2023

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    EMAIL INFO@JTA.EDU.AU 

  • live_help I need extra help with my training

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    EMAIL INFO@JTA.EDU.AU 

  • live_help When does my certificate expire?

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  • live_help Do I need special equipment to complete online training

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  • live_help USI Information

    What is a USI?

    Remember at Job Trainer Australia, you can provide your USI at the beginning or end of your training, however it is required so that we can issue your certificate.

  • live_help USI - Obtain a USI

    You can create or verify your USI on the Job Trainer Australia Training App or you may choose to obtain your USI directly with USI.GOV by following the steps shown in the video below:

  • live_help USI and International students

    Planning to study in Australia but have not arrived yet

    If you are an international student planning to study in Australia but are not in the country yet, you can create a USI when you arrive. 

    You can complete all steps of your training and assessment, however we will not be able to issue your certificate until you have arrived in Australia as you cannot create a USI until you have passed Australian customs.

    International students need their non-Australian passport and their Australian visa to create a USI once they are in Australia.

  • live_help What courses do you offer?

    We offer many courses. 

    All government approved and nationally recognised with the exception of our Micro Credential courses, which are short certification courses that allow you to learn new professional skills in a short amount of time, usually around 1 hour in duration.

    COURSES WE OFFER

  • live_help Hospitality Concierge LG NSW

    The Hospitality Concierge is a new ‘one stop shop’ for hospitality businesses to find out more about the new liquor licence reforms and to help your business benefit from new initiatives that reduce red tape and support the 24-hour economy. 

    The Hospitality Concierge is one of the many ways the NSW Government is supporting the hospitality sector in bouncing back from COVID-19 and encouraging more diverse entertainment options. To contact the Hospitality Concierge, simply book a call using the form at https://www.liquorandgaming.nsw.gov.au 

  • live_help Can I enrol in the Approved Manager course if I am an international student?

    CALL 1300 020 615

    EMAIL INFO@JTA.EDU.AU